Software package is designed to automate the following processes:
- Receiving and processing orders for the transfer of clients;
- System information support, which provides accounting, monitoring and execution of transfer services and related services to clients;
- Dispatchers’ tasks automation ;
- Information support for drivers;
- Interaction with agents services
- Ensuring accessibility and ease of formation of demands for the provision of comprehensive services for customers;
- Financial settlement with clients, drivers and service agents
Architecture of the system:
- Contact center
Hardware and software system designed to organize call center processes. Allows you to control incoming and outgoing calls
- Database
Repository of information resources of the system
- Web server
Server applications, including web-based portal providing information services to customers
- Mobile server
Server for the submission of information services for the customers; agents who publish their services on the company server; taxi drivers using mobile devices (smartphones, tablets)
- SMS – Gateway
Gateway for transmitting SMS messages to customers
